Shipping policy

Shipping & Returns Policy:

Thank you for shopping with us. We strive to provide you with a smooth and enjoyable shopping experience. Please review our shipping and returns policies below:

Shipping:

Processing Time: All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

• Shipping Methods & Rates: We offer multiple shipping options at checkout. Shipping costs are calculated based on your location and the shipping method selected.
• Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery progress.

Returns & Exchanges:

• Return Period: We accept returns within 14 days of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
• Return Shipping: We provide free return shipping for all eligible returns. Instructions for return shipping will be provided in your return confirmation email.
• No Restocking Fee: There are no additional restocking fees when you return an item.
• Non-Final Sale Items: Please note that all items are eligible for return. We do not designate any items as final sale.

How to Initiate a Return:

• Contact Us: Please email our customer service team at btcecommerce88@gmail.com or use our online contact form to request a return. Include your order number and the reason for the return.
• Return Authorization: Once your return request is approved, you will receive instructions on how to send your item back to us.
• Inspection & Refund: Upon receiving your return, we will inspect the item. Refunds will be issued to your original method of payment within 7-14 business days.